Time: Flexible according to customer time zone
Duration: Full time
Location: Chennai or Pondicherry
Industry preferred: Digital Publishing, E-Learning, ITES or outbound sales(Only international sales)
Ensure achievement of inflows as in the business plan from existing customers from existing services.
Review service levels (Quality, OTD, responsiveness & meeting special requirements) of each Delivery Unit of Integra on a monthly basis and ensure that customer expectations are met by engaging with Business Heads. Critical and repeated concerns expressed by customers should be brought to the attention of the concerned at appropriate levels within Integra and facilitate resolution of such concerns.
Target and achieve sales growth from existing sites of existing customers by expanding sales from existing services.
Target and achieve sales growth from existing sites of existing customers by addition of new services.
Ensure sales growth from new sites/regions of existing customers through existing services & addition of new services.
Determine outsourcing potential of existing customers of all services across all sites/regions and establish plans to be a key supplier in each of the services across all locations.
Plan and forecast sales volumes for planning commission.
Ensure quarterly updating of customer data and fact files in the central information system
Customer and Competitor activities to be tracked and updated continuously in the fact files.
Promptly communicate critical information to all concerned in Integra.
Conduct Customer Satisfaction surveys and improve score consistently with every customer.
Obtain performance indices/reports from customers from customers and facilitate Account Units to improve performance scores on continuous basis.
Evolve understanding/agreements with customers on operating framework and capture the same through SLAs to facilitate clear understanding of customer requirements by Integra and customer.
Ensure timely submission of quote, samples, proposals, agreements and any other information required by customers.
Timely responses to both internal & external customers on any matter raised.
Ensure accurate and on time updating & reporting of all MIS information.
Be responsible for the achievement of goals by team Members and be accountable for the achievement of Team targets.
Achieve Future Search and 6 Sigma objectives and milestones.
Salary: INR 4,25,000 - 6,00,000 P.A.
Role Category:Channel Sales
Role:Key Account Manager
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Integra Software Services Pvt. Ltd.
Recruiter Name:Mr. Shree
Contact Company:Integra Software Services Pvt. Ltd.