Small Account Management

5 - 10 Years
Chennai, Pondicherry

Job Description

Role: Small Account Management
Time: Flexible according to customer time zone
Duration: Full time
Start: Immediate
Location: Chennai or Pondicherry
Industry preferred: Digital Publishing, E-Learning, ITES or outbound sales(Only international sales)
Job Role:
Ensure achievement of inflows as in the business plan from existing customers from existing services.
Review service levels (Quality, OTD, responsiveness & meeting special requirements) of each Delivery Unit of Integra on a monthly basis and ensure that customer expectations are met by engaging with Business Heads. Critical and repeated concerns expressed by customers should be brought to the attention of the concerned at appropriate levels within Integra and facilitate resolution of such concerns.
Target and achieve sales growth from existing sites of existing customers by expanding sales from existing services.
Target and achieve sales growth from existing sites of existing customers by addition of new services.
Ensure sales growth from new sites/regions of existing customers through existing services & addition of new services.
Determine outsourcing potential of existing customers of all services across all sites/regions and establish plans to be a key supplier in each of the services across all locations.
Plan and forecast sales volumes for planning commission.
Ensure quarterly updating of customer data and fact files in the central information system
Customer and Competitor activities to be tracked and updated continuously in the fact files.
Promptly communicate critical information to all concerned in Integra.
Conduct Customer Satisfaction surveys and improve score consistently with every customer.
Obtain performance indices/reports from customers from customers and facilitate Account Units to improve performance scores on continuous basis.
Evolve understanding/agreements with customers on operating framework and capture the same through SLAs to facilitate clear understanding of customer requirements by Integra and customer.
Ensure timely submission of quote, samples, proposals, agreements and any other information required by customers.
Timely responses to both internal & external customers on any matter raised.
Ensure accurate and on time updating & reporting of all MIS information.
Be responsible for the achievement of goals by team Members and be accountable for the achievement of Team targets.
Achieve Future Search and 6 Sigma objectives and milestones.

Salary: INR 4,25,000 - 6,00,000 P.A.

Industry:Publishing

Functional Area:Sales, Retail, Business Development

Role Category:Channel Sales

Role:Key Account Manager

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Integra Software Services Pvt. Ltd.

Founded in 1994, Integra Software Services Private Limited is among the largest e-publishing houses across the globe servicing prestigious customers who are among the biggest names in the publishing arena in US & Europe. With team strength of 600 professionals, we have been growing rapidly and aggressively setting benchmarks in the industry & spread over 4 locations, with 2 offices in India & 2 abroad & all set to grow soon to a team of 1000. We are an ISO 9001 certified company & winner of prestigious export awards such as MAIT Award for Business Excellence.
View Contact Details+

Recruiter Name:Mr. Shree

Contact Company:Integra Software Services Pvt. Ltd.

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